FAQ

Home / FAQ

Frequently Asked Questions

Where are you located?

We’re located right in the centre of Basingstoke. Our office address is The Square, Arena Business Centres, Basing View, Basingstoke, RG21 4EB. Approximately 6 minutes’ drive from Basingstoke train centre and 10 minutes from the M3 Junction 6

How do I contact HL&W?

We are more than happy to discuss all your small business accountancy needs. You can contact us by clicking on the link which will take you to our contact us page where you can fill out a form and will be will sure to get back to you ASAP. Or you can call us on 01256 830701 or, email us at hello@hlandw.co.uk

What services do you offer?

We offer every service you can expect an accountancy to offer and more!

We take care of self-assessment filing, bookkeeping, VAT returns, Budgeting, payroll, HMRC related correspondences, financial planning … you name it we do it!

If you are unsure what service you need, contact us and we will be happy to discuss this with you.

What experience do you have and how long have you been in business?

We were founded in 2017 with a clear mission in mind. To create the kind of accountancy practice where every business owner feels safe, supported, and welcome. We have extensive experience working with businesses of all sizes (from contractors to multi-million-pound operations). Size doesn’t matter to us; we treat every client the same; clients come first. Whether you’re a contractor, a start-up, or a well-established business, we give the same exacting attention to every detail of your accounts.

Are you a chartered accountant?

Our experienced staff at HL&W have FMAAT (Fellow Member of the Association of Accounting Technicians) status.

Do you work with small businesses?

We have extensive experience working with small businesses to ensure that all your accounting and future growth potential is recognised.  We understand the regulations that pertain to small businesses and as your business morphs into a larger organisation the financial demands and pressure to grow exponentially. We will be there to expertly guide you.

What is your pricing?

We offer a fixed priced fee for self-assessment returns at just £300 + VAT and booking and annual filing for £65 + VAT per month. For all other services please get in touch to discuss your specific needs with us.

Will my account be handled by a single point of contact?

Yes, you will always know who within HL&W is dealing with all your accountancy needs.

Who do I contact if I’m not happy with the service?

We are committed to providing you with a high-quality service that is both efficient and effective.  However, should there be any cause for complaint in relation to any aspect of our service please contact us immediately and we will do everything reasonably possible to correct any issues.  If you are still not satisfied you can refer your complaint to our professional body AAT.

How can you improve my company bottom line?

Starting up a business is equal parts exciting and scary. Long term success depends on having a clear business strategy that is aligned with the reality of your financial situation. We’re here to help you with so much more than simple accounting. Our experts can help craft a financial plan that will allow you to grow without overstretching your resources.

Why should I hire you as my accountant?

Our clients are not only at the heart of everything we do, but they become part of our family. HL&W offers a complete range of services to business owners, including tax, accounting, and payroll services.

We offer a personalised service with guaranteed uptime, so you never have to worry about your company’s finances again. When choosing an accountant for your small business, trust the professionals who will be there from start to finish.  We’ve got your back.

My small business only has a team of 4-10 people - do I really need an accountant?

Yes, regardless of the number of staff within your small business it’s crucial to employ the professional services of qualified business accountants.  Doing so will save you time and money in the long run ensuring that your company is set up for success.

Our reputation and references

We have worked with many companies since our formation in 2017 – testimonials and references are available on request.